Privacy
HealthTalk is convinced that the protection of the personal data of its users and patients is essential. Personal data is therefore treated with great care, secured and processed in accordance with this Privacy Statement and the applicable laws and regulations.
This Privacy Statement describes the categories of personal data that are collected or generated (processed) when you use the HealthTalk website, the HealthTalk Platform and your Personal HealthTalk Health Environment and how your personal data is used, shared and protected. It further describes what choices you have regarding your personal data and how you can contact us.
Who is responsible for the processing of your personal data?
HealthTalk is responsible for the processing of your personal data. HealthTalk is located at Aagje Dekenkade 71 in Voorschoten.
HealthTalk's objective is to provide medically excellent care (remotely) through its HealthTalk Platform and services with patient involvement, through interactive technologies where the patient, their caregivers and other stakeholders can work together to provide individually tailored care. to deliver.
What personal data do we collect?
We ask you to share certain personal data with us in order to provide you with access to the HealthTalk Platform, to create a Personal HealthTalk Health Environment for you and to provide you with the products and services you request from us. This is the case, for example, when you create an Account on our HealthTalk Platform, when you log in, when you enter information and data in your Personal HealthTalk Health Environment, when you communicate with our Partners in your Personal HealthTalk Health Environment and when you make purchases in the Online store.
This personal data includes:
Contact details, including name, email, address, telephone number, delivery and billing addresses; Login and account details, including screen name, password;
Personal data including gender, place of residence, date of birth and purchase history;
Payment or credit card details;
Images, photos and videos; Information about physical characteristics and health data, including weight, heart rate, measurements such as blood pressure and cholesterol.
Medical history
Medication information
Family illness history
Data about (fitness) activities that you share or that are generated by our HealthTalk Platform, for example from your pedometer, act
Why and how do we use (process) your personal data?
HealthTalk uses the personal data we collect from you as follows:
To provide the functions of the HealthTalk Platform, your Personal HealthTalk Health Environment and the services you request: If you want to use the HealthTalk Platform, your Personal HealthTalk Health Environment and the services of HealthTalk, we ask you to create a personal account. We also store this information so that you can easily log in every time. We display this information in your Personal HealthTalk Health Environment so that you can adjust this information yourself.
We also use your email address for support. For example, if you want to create a new password, we will send this to you by e-mail. When you make purchases in the webshop and when you use paid services from HealthTalk and our Partners, we also need your address and name to process the password. to be able to send you materials for carrying out the research. To give you insight into your progress and results
We collect your (fitness) activities and your physical properties and health data such as measurements, progress and keep track of which exercises you do, where you left off when you stop the exercises or questionnaires prematurely, which exercise programs and questionnaires you use. We store your progress and results and display them in your Personal HealthTalk Health Environment so that you can see how your health is going and whether you are making progress. You can earn points by using your Personal HealthTalk Health Environment.
We collect your results to keep track of your points for you. Participate in the HealthTalk program
To create a basic health report, we need your email address, date of birth, zip code, house number and gender. You create a personal, secure account with your email address and HealthTalk's questions are tailored to your situation with your date of birth and gender.
You can complete your personal HealthTalk account with questions about your health, family, lifestyle and measurements. This data remains stored within your personal account, so that you do not have to complete all the questions again the next time you participate and you can compare your health report from previous participations.
Research
Your data regarding the use of your Personal HealthTalk Health Environment may be used for scientific research or to analyze and improve our products. However, this data is always anonymized and does not contain any personal information. So they cannot be traced back to you as a person. This way your privacy is guaranteed. On the registration screen you can choose whether you agree to this condition by checking the box. You can also be actively approached to participate in scientific research. In that case, you will always be asked to first give permission to participate. This could include giving permission for an interview or completing a questionnaire.
If you give permission to participate, you can always change your mind and withdraw this permission. Your research data will be treated confidentially and outsiders will not have access to it without permission. The results of the research can be used for a scientific publication, but they will never be traceable to you as a person.
Improvements to the HealthTalk concept and general research and analytical purposes
HealthTalk continuously evaluates the HealthTalk concept so that quality and effectiveness are continuously improved. We use data about how our users use our services to better understand customer behavior and preferences. For example, we may use information about how users use their Personal HealthTalk Health Environment to better understand how we can organize the functionalities in the Personal HealthTalk Health Environment.
The purposes below are optional:
Insight by doctor
If you agreed when you registered that HealthTalk may share your data with your doctor, HealthTalk can also pass on your data to your doctor. We can only pass on your data if we know the details of your doctor.
Newsletter
You can sign up for the HealthTalk newsletter. The newsletters contain general information about health. If you would like to unsubscribe from the newsletter, you can send an email to: info@HealthTalk.io
Service desk handling questions and complaints
If you have any questions or comments about HealthTalk, please contact the Service Desk. The Service Desk can be reached by telephone and e-mail. To help you further, the Service Desk only sees your email address, date of birth, gender and, for additional modules, also the name, address and modules taken. Notes about your question are kept. If you call again, we can help you quickly.
Information security
HealthTalk is certified for NEN-7510 for information security in healthcare and also for ISO27001. These standards stand for information security in healthcare and have been developed to guarantee the availability, integrity and confidentiality of all information required to provide patients with responsible care:
- Availability – information and services are there when they are needed.
- Confidentiality – information and services are only accessible to authorized persons.
- Integrity – Information is correct and complete and services function correctly.
- HealthTalk uses a secure (SSL) SHA-256 connection with RSA encryption to safely exchange encrypted data.
Your personal data is always stored in physically separate and secure locations. Only when the user logs into his/her account with his or her personal username will this data be merged via a secure connection. This way, the user is the only one who has access to his or her health data.
HealthTalk secures any web page it controls that collects personal information, but cannot guarantee the confidentiality of personal information transmitted over the Internet. We recommend that you exercise caution when transmitting personal data via the Internet, especially personal data relating to your health. HealthTalk cannot guarantee that unauthorized third parties will not gain access to your personal information. You must therefore weigh both the benefits and the risks when providing personal data via the internet.
Data transfer
The personal data that we collect or generate (process) in the context of our HealthTalk Platform and our services are stored on secure servers in countries within the European Economic Area.
Retention of your personal data
We retain your personal data for as long as necessary to fulfill the purposes for which we collect it, unless otherwise required by law.
Your rights regarding your personal data
You have the right to request: (i) access to your personal data; (ii) correction of your personal data if it is incomplete or incorrect; or (iii) erasure of your personal data. You also have the right to object to the processing of your personal data on compelling legitimate grounds relating to your personal situation. If we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
Delete from account
You can have your personal data deleted after your participation. However, the then anonymized health data remains available for the research. If you request us to delete your data, HealthTalk can no longer provide its services to you.
Partner services
Our HealthTalk Platform and your Personal HealthTalk Health Environment allow you to interact with a large number of other digital products and services. For example, our HealthTalk Platform can integrate with Partner activity trackers and other Partner digital services.
If you choose to connect your Account and your Personal HealthTalk Health Environment to a Partner service, your privacy rights will be governed by their respective Privacy Policy.
Our HealthTalk Platform may contain links to other websites and apps (from Partners) for your convenience or information. Linked sites and apps have their own privacy statements and policies, which we strongly encourage you to read. To the extent we do not own or operate the linked websites or apps, we are not responsible for their content, the use of the websites or apps, or the privacy practices of the websites or apps. HealthTalk cannot bear any responsibility with regard to the handling of your data by those parties.
Cookies
Cookies are used on the HealthTalk site. Cookies are small files that are stored on your computer when you visit a website. This information is necessary for the proper functioning of a website. Cookies can collect information about your clicking behavior, language settings and personal preferences on the website.
What do cookies do?
Cookies are used by HealthTalk to recognize you when you visit the website, so that you can easily go to your personal account. We can also use this information to make the website easier for you. This allows us to continue to improve the website. The use of cookies is safe. No personal information, such as e-mail address or personal data, can be derived from cookies.
What do we use cookies for?
passing information from one page to the next, for example when completing a long survey or when you have to enter a lot of data
saving preferences, such as the location, the desired number of search results to be displayed, etc.
reading browser settings to optimally display our website on your screen
detecting misuse of our website and services, for example by registering a number of consecutive failed login attempts
loading the website evenly, so that the site remains accessible
offering the option to save login details so that you do not have to re-enter them every time
make it possible to respond on our website
Read more about the cookies used on our website here:
Google Analytics_GA Google Analytics 2 years Tracking cookie to track repeated visits to the same website.
Google Analytics_GAT Google Analytics 2 years Tracking cookie to track repeated visits to the same website.
PHPSESSID Expires at end of session To keep track of the visitor's session on the website
How long do cookies stay on my computer?
Most cookies disappear when you leave the HealthTalk website. Some cookies remain on your computer for several days to several years. You can always delete the cookies via the settings in your browser. Be aware that if you do not want cookies, certain functions of the website may be lost or parts may not work properly.
Third party cookies?
Some parts on our website, such as texts, documents, images or videos, may belong to third parties. We do not always have insight into cookies that are used in this way on our website. If you encounter these, please contact us. You can also disable third-party cookies via the settings in your browser.
Minors
HealthTalk does not collect or use the personal data of children (minors under the age of 18). We do not knowingly allow children to order our products, communicate with us, or use our services. If you are a parent and have become aware that your child has provided us with information, please contact us.
Adjustments
We will have to adjust this privacy statement from time to time, because, for example, our website, the rules on processing personal data or the rules surrounding cookies change. By agreeing to this privacy statement, you agree that we may change the content of the statements and the cookies included in the lists at any time and without prior notice. You can consult this web page for the latest version, which you can recognize by the date on the document.
Contact information
If you have any questions about the use, modification or deletion of personal information you have provided to us, or if you would like to unsubscribe from future communications from HealthTalk, please contact us using the contact information on this website.
If you want to delete your personal data, the pseudonymised health data will remain available for scientific research.